Privacy Policy๏ปฟ
Privacy Policy
Effective Date: September 22, 2026
Kluch Electrical, LLC ("Kluch Electrical," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, request electrical services, request an estimate, schedule an appointment, communicate with us, or opt in to receive SMS/text messages.
This Privacy Policy explains what information we may collect, how we use it, how it may be disclosed, and the choices available to you regarding your information.
By using our website or providing information to Kluch Electrical, LLC, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us through our website, contact forms, telephone calls, email, SMS/text messages, or other communications.
This information may include:
- First and last name
- Telephone number
- Email address
- Service address or property location
- Whether you are a new or existing customer
- Information about the electrical services you are requesting
- Appointment or scheduling information
- Information included in messages, photographs, documents, or other materials you provide
- Records of communications with Kluch Electrical, LLC
- SMS/text messaging consent and opt-out records
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic area
- Website interaction and usage information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
How We Use Your Information
Kluch Electrical, LLC may use the information we collect to:
- Respond to electrical service inquiries
- Provide estimates or information about requested services
- Schedule, confirm, or modify appointments
- Communicate about electrical projects or service requests
- Provide technician arrival or scheduling information
- Provide customer service and support
- Send project, service, warranty, or account-related communications
- Process and maintain business records
- Improve our website, services, and customer experience
- Protect the security and integrity of our website and systems
- Comply with applicable legal, regulatory, licensing, accounting, and business requirements
- Send SMS/text communications when you have provided the appropriate consent
- Send promotional or marketing communications when you have separately opted in to receive them
SMS/Text Messaging Privacy
Kluch Electrical, LLC may offer customers and prospective customers the option to receive SMS/text messages.
SMS messages may include service inquiry responses, estimate follow-ups, appointment confirmations and reminders, scheduling information, technician arrival notifications, project updates, customer service communications, and other service-related information.
Marketing or promotional text messages may also be sent when you have separately and expressly opted in to receive those communications.
SMS Consent
Providing your telephone number does not automatically constitute consent to receive SMS marketing messages.
Where SMS consent is requested through a website form, consent is voluntary. SMS consent is not required as a condition of purchasing goods or services from Kluch Electrical, LLC.
When both marketing and non-marketing SMS communications are offered, consent for those categories may be collected separately.
Message Frequency
Message frequency varies depending on your interaction with Kluch Electrical, LLC, the electrical services you request, and the types of messages for which you have provided consent.
Message and Data Rates
Message and data rates may apply according to your mobile carrier and wireless plan.
Opting Out
You may opt out of SMS/text communications at any time by replying STOP to a message from Kluch Electrical, LLC.
After opting out, you may receive a final confirmation message acknowledging your request. You will no longer receive SMS messages covered by that consent unless you subsequently opt in again.
Help
For assistance with SMS communications, reply HELP, call Kluch Electrical, LLC at (336) 814-6007, or email info@kluch-electrical.com.
Mobile Information and SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Kluch Electrical, LLC does not sell or share SMS opt-in data or SMS consent information with third parties for their marketing or promotional purposes.
SMS opt-in information is used only for the communications and purposes for which consent was provided and for related administrative, compliance, and customer-support purposes.
How We Share Information
Kluch Electrical, LLC may disclose information to service providers that assist us in operating our business and providing services.
These providers may include companies that provide:
- Website hosting
- Customer relationship management software
- Scheduling and appointment systems
- Telephone and SMS communication services
- Email services
- Payment processing
- Website analytics
- Data storage and backup
- Accounting or administrative services
- Customer support technology
These service providers may receive only the information reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.
SMS opt-in data and consent remain subject to the specific restrictions described in the Mobile Information and SMS Consent section of this Privacy Policy.
We may also disclose information when reasonably necessary to:
- Comply with applicable law, regulation, court order, subpoena, or legal process
- Protect the rights, property, or safety of Kluch Electrical, LLC, our customers, or others
- Investigate fraud, misuse, security issues, or unlawful activity
- Establish, exercise, or defend legal claims
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website operate, understand website usage, remember preferences, improve performance, and measure how visitors interact with our website.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect how some portions of the website function.
Website Analytics
We may use website analytics services to better understand how visitors use our website.
These services may collect information such as pages visited, time spent on pages, browser and device information, referring websites, and general website interaction information.
We use this information to improve website usability, content, and performance.
Third-Party Websites and Services
Our website may contain links to third-party websites or may use third-party services, including maps, review platforms, social media platforms, payment services, scheduling software, and other business tools.
Kluch Electrical, LLC does not control the privacy practices of independent third-party websites or services.
When you leave our website or interact directly with a third-party service, that company's privacy policy may apply.
Information Security
Kluch Electrical, LLC uses reasonable administrative, technical, and organizational measures intended to help protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.
We therefore cannot guarantee the absolute security of information transmitted electronically.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide electrical services
- Maintain customer and project records
- Maintain accounting and business records
- Fulfill warranty or service obligations
- Resolve disputes
- Comply with applicable legal or regulatory obligations
- Protect our legal interests
- Maintain evidence of SMS consent, opt-outs, and messaging preferences when required
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our normal business practices and applicable requirements.
Your Communication Choices
You may request that Kluch Electrical, LLC stop sending certain communications.
You may unsubscribe from promotional email communications by using an unsubscribe option provided in the message, when available, or by contacting us directly.
SMS/Text Messages
You may stop SMS/text communications by replying STOP.
For assistance, reply HELP or contact Kluch Electrical, LLC.
Opting out of promotional communications does not prevent us from contacting you when reasonably necessary regarding an existing electrical service request, appointment, project, payment, warranty matter, or other transaction you initiated, using communication methods permitted by applicable law and your communication preferences.
Access, Correction, and Deletion Requests
You may contact Kluch Electrical, LLC if you would like to request access to, correction of, or deletion of personal information you have provided to us.
Some information may need to be retained for legitimate business, legal, accounting, warranty, safety, fraud-prevention, or regulatory purposes.
To make a privacy request, contact us using the information provided at the end of this Privacy Policy.
Children's Privacy
Our website and electrical services are intended for adults and are not directed toward children under 18.
Kluch Electrical, LLC does not knowingly collect personal information from children under 18 through this website.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review and, when appropriate, delete that information.
Changes to This Privacy Policy
Kluch Electrical, LLC may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, communications practices, technology, or applicable requirements.
When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.
We encourage visitors to periodically review this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or SMS communications, please contact:
Kluch Electrical, LLC
Greensboro, North Carolina
Phone: (336) 814-6007
Email:
info@kluch-electrical.com
Website:
https://www.kluch-electrical.com
For additional information regarding SMS/text communications and website use, please review our
Terms and Conditions.